They say nothing in life is guaranteed. But we tend to disagree. After all, if a customer makes a reservation, your business depends on being able to deliver on that reservation, and everything behind it.
To make it even more challenging, in today’s world, reservations can come from anywhere, from online to email to mobile. To ensure your guests get what they want, when they want it, and how they want it, it’s vital that you have the capability to book reservations from different sources, and have those reservations reflect in real time.
Without this real-time booking ability, not only could you lose a customer for life, but you could also face negative online and word of mouth reviews that could drive away even more potential guests.
Makes sense, right? But what does this mean and how do you do it? That means an updated calendar and updated real and accurate availability on all your distribution sites and channels. Online, mobile and third party distribution is growing and this growth is dependent on “Guaranteed Availability”. A quick checklist is provided below:
- Are all your properties listed on all channels?
- Do all listed properties have the most up to date availability, all the time?
- Do you have out of order properties removed from your channels?
- Have you removed double listings?
- Do all properties have the same name across all channels?
- How long do you “hold” properties for reservations to confirm or materialize?
Can guests book any home, at any time, across any channel and secure the home that is listed?
If you answered no to any of these questions, then you are missing sales, hurting your bottom line and sending your guests to your competition.
Give RealVoice a call and we can show you and assist you in creating a Guaranteed Availability strategy.
Visit RealVoice or call us at 877-817-REAL (7325) and talk to a real person.