What People Are Saying About RealVoice
In our business we face emergencies everyday from hot tubs not working to refrigerators going out. RealVoice is fully integrated with our team and knows how we respond. different situations. During the COVID-19 crisis we experienced an unusually high number of phone calls. Guests were concerned and wanted to speak with someone. We were thankful to have RealVoice operators already trained and in place to handle such an event. As vacation property managers when never know what the issue will be when we answer a call. Whether it is providing WiFi instructions.- assisting to reschedule during a worldwide pandemic, we love to see notifications from RealVoice because we know our guests spoke to a real person and more times than not the issue was resolved.
David Repka, President
Winter Park Escapes
Having RealVoice as our third party virtual assistance has been a life line for our property management company during COVID-19. We were right in the height of our ski season when our phones started ringing day and night with guests wanting to move their reservations due to the the ski resorts being closed and travel restrictions. Even with our whole staff focused on the calls we were not able to handle the volume. RealVoice services helped us so that every guest call was answered and their needs were heard. The best customer service starts with making sure every call is answered and every guest is heard and RealVoice helped us achieve the goal of exemplary guest services.
Jim Bizily, CEO/Founder
Park City Rental Properties
Real Voice was a business saver during COVID-19. Due to the sudden increase in call volume, it was not possible for us to handle the guests effectively using only our on-site staff. The RealVoice team was amazing at calming and reassuring the guests, while communicating and implementing or ever-changing policies. RealVoice is an essential part of our business every, day, but what a blessing that they were here for us during the COVID-19 crisis. Thank you, RealVoice.
President Arrived Rentals