RESERVATION, AFTER HOURS & EMERGENCY SUPPORT
REAL CHALLENGE. REAL SOLUTION.
and monitoring. RealVoice is here to help assist with after hours, emergency calls,
housekeeping, maintenance issues or after hour reservations.
HERE ARE A FEW SERVICES WE CAN HANDLE FOR YOUR VACATION RENTAL:
After Hour Calls
Key Access and Troubleshooting
Emergency Dispatching to Your Team
Guest Check-In, Parking, Restaurant Hours
And Much More!
THE REALVOICE PROCESS IS SIMPLE:
1. Real people with your brand voice answering your calls 24/7/365
2. Knowledgeable agents to book and service your guests
3. Agents use in-house multi-channel communication tools to retrieve your brand information
4. Overall increasing guest satisfaction
WHY CHOOSE REALVOICE?
TO ENGAGE YOUR
ONLY PAY FOR
PMS SYSTEMS WE WORK WITH:
- Think Reservations
- VR Scheduler
Don’t see your PMS listed? Don’t worry, we can work with all systems!
What other vacation rental companies
have said about us…
Thanks to RealVoice, we are able to feel at ease knowing our phones will be handled when we are not available. We developed a great partnership with RealVoice, their dedication to learn and continue to learn our specific needs, that can change often, is appreciated
The Real Voice team and their service offering has been the perfect fit to fill gap service areas within our business and helps us actually deliver 24/7 availability for guests. Having the Real Voice team available to handle our after hours and overflow guest service contact points has been a differentiator in our guest services group. Their ability to have access to our PMS and smart home technology platforms and interface with guests as a member of the Lilmar Team on the ground is second to none. The Real Voice team is always professional and genuinely aims to assist guests and deliver a best in class hospitality experience.
Adam & Beth Witt
Our experience with RealVoice has been wonderful. With reduced office hours, it is really nice to know that our customers can always get through to someone ready to help.
Having RealVoice as our third party virtual assistance has been a lifeline for our property management company during COVID-19. We were right in the height of our ski season when our phones started ringing day and night with guests wanting to move their reservations due to the ski resorts being closed and travel restrictions. Even with our whole staff focused on the calls we were not able to handle the volume. RealVoice services helped us so that every guest call was answered and their needs were heard. The best customer service starts with making sure every call is answered and every guest is heard and RealVoice helped us achieve the goal of exemplary guest services.
Jim Bizily, CEO/Founder
Real Voice was a business saver during COVID-19. Due to the sudden increase in call volume, it was not possible for us to handle the guests effectively using only our on-site staff. The RealVoice team was amazing at calming and reassuring the guests, while communicating and implementing or ever-changing policies. RealVoice is an essential part of our business every day, but what a blessing that they were here for us during the COVID-19 crisis. Thank you, RealVoice.
In our business we face emergencies everyday from hot tubs not working to refrigerators going out. RealVoice is fully integrated with our team and knows how we respond. different situations. During the COVID-19 crisis we experienced an unusually high number of phone calls. Guests were concerned and wanted to speak with someone. We were thankful to have RealVoice operators already trained and in place to handle such an event. As vacation property managers when never know what the issue will be when we answer a call. Whether it is providing WiFi instructions.- assisting to reschedule during a worldwide pandemic, we love to see notifications from RealVoice because we know our guests spoke to a real person and more times than not the issue was resolved.