Four tips to enjoy rapid growth � and retain guests.
Like many vacation rental owners, you likely pride yourself and your property on providing a great guest experience, which includes your own brand of personalized service. It’s often what gets guests to your property in the first place.
And while you always want your business to grow rapidly, how do balance growth and the influx of demands it causes, with an ability to deliver the services and experience you promise?
If only there were four tips to help. Oh wait, there are.
1. Do what you do best � and get help with the rest.
Like how that rhymed? We do too. For most owners like yourself, providing service is at the top of the list. So determine the other tasks that take you away from what you do best, and consider relying on staff or outsourcing what you can.
2. Stay organized.
After all with more bookings and more guests to serve, your reservation system needs to constantly be monitored and updated. Doing so will prevent headaches from coming, and help guests enjoy a seamless, worry-free experience. Hooray!
3. Get guest feedback.
Customer feedback is how the health of your business is best monitored (Paging Dr. Surveys. Dr. Surveys.). This will help you determine whether or not your business is suffering due to rapid growth.
4. Run your business, don’t let your business run you.
You have a vision for what your business is and what it will be. If you’re experiencing rapid growth, and aren’t comfortable carrying a large staff and a lot of overhead, then rely on a trusted partner to take on some of your tasks so you can focus on providing exceptional guest service.
Now that�s what we call a transition. We�re RealVoice and we can help.
We offer you your own 100% customizable customer engagement center. From here, our real people can interact with your real customers, via inbound calls, texts and emails, whenever you need, 24/7/365.
Other a la carte services you can add include overflow and after hours service, property maintenance response, surveys, revenue management and so much more.
Ready to learn more? Give us a call at 877-GET-REAL and talk to a real person, or email us now.