Getting your mobile on the move with six simple questions.
The mobile world is moving faster every day. Like Jimmy Johnson fast. And with that explosion is a huge, potentially untapped audience your business can cater to. So with over 60% of Americans owning smartphones (we’re sure you know a few), and with a growing percentage researching and making booking decisions via mobile exclusively, it’s vital to look at ways you can better implement mobile into your business. But first, you should answer 6 simple questions to help assess your situation. Namely, the 5 W’s and 1H.
Who, what, where, why, when and how.
You’ll be glad you did.
Who � Whose needs should you be thinking about? We’ll give you a hint, it rhymes with “guests.”
It’s important to start off with the who, those potential guests you rely on to make your business a success. We know that more and more consumers are using mobile for their vacationing decisions. In fact, Dwellable surveyed travelers about their mobile use as related to vacation rental research and booking. 75% said they researched vacation rentals via smartphones or tablets, and 35% inquired or booked via mobile. That’s a huge, crazy, money-having audience.
What � What are you wanting your customers to do? The short answer? Give you money. But, wait, there’s more.
Obviously, booking right away is the desire. But it goes deeper than that. And you must provide the optimal mobile experience to match your consumers’ needs when they are in the market for a vacation rental. Think about why consumers don’t make it through the booking process. Pressing questions? Inability to instantly book? You should think of ways to be there for customers 24/7. In a mobile way�not literally there, of course, but you know what we mean.
With the proper implementation of flexible and cost-friendly call center solutions, such as the ability to talk to a real person or offering mobile click to chat features, you can take advantage of the moments when consumers are ready to book. After all, they have their smartphone in their hands. They’re a simple click away from potentially booking. You know, A+B=C kind of stuff.
Where � Where are your potential guests? Everywhere.
The answer is simple. In this growing mobile age, you want to be able to connect on their terms, whenever that may be. Using a call center with full 24/7 booking support, or even after hours or overflow capabilities, you can ensure you’re ready when your customers are. And you can do it all while still getting a good night’s sleep. And sleep is good.
Why � Why are you wanting to take advantage of mobile? Better yet, why wouldn’t you want to take advantage of mobile?
Again, the answer is simple. Ridiculously simple. With most studies concluding that over 60% of Americans use smartphones, there is a huge opportunity to reach consumers at any time, on any day. The result? Revenue you wouldn’t have otherwise realized. Hooray for revenue!
When � When should you implement mobile capabilities? The quick answer? Before you started reading this question.
Each day you delay is another day that you could be losing out on potential guests�and, gasp, revenue. And with a call center solution that takes the stress off of you and your staff, it’s easy to be there for every call that comes in.
How � How can I jump into the mobile movement if I don’t have the time or knowledge? We’re glad you asked.
That’s where we come in. We’re RealVoice. Because you’re already busy operating your own company and focused on offering unforgettable guest experiences, you’re not always available 24/7. RealVoice integrates with your system and staffs a professional reservation sales team 24/7/365, so they can be ready to help your potential guests with a real representative, or with mobile click to chat solutions, whenever any call comes.
Whether it’s during hectic business hours, after hours or on weekends, RealVoice can customize a program specific to your needs, so we can literally become an extension of your team and enhance your mobile capabilities. Even better, you don’t pay unless we book a reservation. That’s right, we just put our money where our mouth is.