RealVoice knows hospitality because we are hoteliers.
We live and breathe hospitality. Our customers rely on that experience when it comes to servicing their guests and their brand.
We have set up our suite of services to match that experience. Our services and options give you the flexibility of bursting your service when your demand peaks, without the cost and burden on flow, by delivering you the service on an ROI , pay for performance, basis.
Below are the services we offer – might we suggest the 24/7 Live Reservation Booking with a side of Lead Conversion?
They pair very well.
24/7 Live Reservation Booking.
RealVoice, the 24/7/365 Customer Engagement Center, will handle all your calls, leads, emails and chat and convert them into paying and staying guests. This option frees you. more
Overflow/After Hours Services
A flexing option to the service above, this allows you to flow calls and contacts that you cannot handle at certain times of the day to RealVoice. Many hotel brands use..more
This is an option that you can add on to any existing service, or stand-alone, that allows you to decrease your response time and increase your bookings on a whim. Leads can… more
Social Media Response
RealVoice Social Media monitoring and response is live, REAL responses and engagement with your customers and your marketing strategies. We do not use…more
With live chat sales, RealVoice is always here to welcome and assist your website’s visitors. We provide an easy and convenient channel to engage your customers and to quickly..more
Interactive Voice Response
Interactive Voice Response (IVR) is all about sell service, and these days, many guests prefer that. Designed properly, IVR’s can help your customers get the help they need faster and more efficiently. RealVoice offers… more
Outbound Sales Campaign
RealVoice will assist you in your sales and marketing strategies. Our Outbound sales campaigns can be set up in a variety of options. Need to set up a sales blitz? No problem. Or ask about Automated Voice Broadcasting… more
Let’s face it, emergencies occur, problems present themselves and “Murphy’s Law” happens. How you respond to these separates you from your competition. RealVoice offers crisis management in several forms to… more
It’s more than just setting rates… RealVoice revenue management trains you on the finer points of inventory management, channel analysis, source of business reporting, competitive set analysis and…more
Guest feedback and correspondence is the corner stone of customer service tracking. RealVoice Surveys allows you to perform confirmation email, pre-stay marketing pieces and post stay guest surveys..more