In your business, there’s no such thing as one size fits all.
That’s why RealVoice has a menu of services for you to choose from, so you can select only what you need.
Our services and options give you the flexibility of bursting your service when your demand peaks, without the cost and burden on your side. Below are the services we offer – might we suggest the 24/7 Live Reservation Booking with a side of Lead Conversion?
They pair very well.
24/7 Live Reservation Booking
RealVoice, the 24/7/365 Customer Engagement Center, will handle all your calls, leads, emails and chat and convert them into paying and staying guests. This option frees you up to focus on operations more
Overflow/After Hours Services
A flexing option to the service above, this allows you to flow calls and contacts that you cannot or do not want to handle to RealVoice. This is a great tool allowing you to plan your cost model in a more ROI format more
Sales. Cross-Sell, Upsell
Selling for you is the name of the game. From adding more inventory to your site, adding more listings to your site or just plain old cold calling guests, all we need from you is a list that you want called! This option is completely flexible to your business need is priced to make you money more
This is an option that you can add on to any existing service, or stand-alone, that allows you to decrease your response time and increase your bookings on a whim. Leads can either be delivered to an.. more
Social Media Response
RealVoice Social Media monitoring and response is live, REAL responses and engagement with your customers and your marketing strategies. We do not use spam, bulk likes and or any other… more
Our email management for your brand is integrated with our other services; including customer care, questions, reservation inquiries, maintenance support, pre and post marketing and… more
With live chat sales, RealVoice is always here to welcome and assist your website’s visitors. We provide an easy and convenient channel to engage your customers and to quickly respond to their queries with a real person. more
Interactive Voice Response
Interactive Voice Response (IVR) is all about sell service, and these days, many guests prefer that. Designed properly, IVR’s can help your customers get the help they need faster and more efficiently… more
Outbound Sales Campaign
RealVoice will assist you in your sales and marketing strategies. Our Outbound sales campaigns can be set up in a variety of options. Need a real voice talking to a potential lead? No problem. Or ask about… more
Let’s face it, emergencies occur, problems present themselves and “Murphy’s Law” happens. How you respond to these separates you from your competition. RealVoice offers crisis management in several forms to… more
It’s more than just setting rates… RealVoice revenue management trains you on the finer points of inventory management, channel analysis, source of business reporting, competitive set analysis and… more
Guest feedback and correspondence is the corner stone of customer service tracking. RealVoice Surveys allows you to perform confirmation email, pre-stay marketing pieces and post stay guest surveys… more