How RealVoice can help enhance your guest experience and streamline operations
As a hotelier, you understand the importance of providing exceptional guest service, but it can be a challenge to manage all guest inquiries and requests, especially during peak periods. With the increasing use of technology in the hospitality industry, many hotels have turned to outsourcing their call center needs to improve guest satisfaction, reduce staffing costs, and enhance overall operations. In this blog, we will explore the benefits of outsourcing a hotel call center and how RealVoice can help streamline your operations and enhance your guest experience.
Handling Calls at Hotels
On average, 5% of hotel calls go unanswered. Unanswered calls can lead to dissatisfied guests, abandoned bookings, and loss of revenue – all of which have a negative effect on a hotel’s reputation. It’s crucial that hotels capture and handle every call that comes through.
Calls Answered 24/7, 100% of the time
With RealVoice’s hospitality call center services, your calls are answered 100% of the time, 24/7. Our trained agents are available to handle all guest inquiries and requests, including room reservations, guest complaints, and dispatching emergency support when needed. By ensuring that all calls are answered promptly and professionally, you can improve guest satisfaction and loyalty, leading to repeat business and positive reviews.
Savings on staffing costs
One of the most significant benefits of outsourcing your hotel call center needs is the potential for significant cost savings. By partnering with RealVoice, you can eliminate the need for additional staff to manage your reservations and calls. This can help reduce overhead costs and increase profitability, allowing you to reinvest in your property and enhance your guest experience. Additionally, outsourcing your call center needs allows your in-house staff to focus on other important tasks, such as housekeeping, maintenance, and guest services.
By outsourcing your call center needs to RealVoice, you can streamline your operations and improve overall efficiency. Our team of agents can manage all guest inquiries and requests, allowing your in-house staff to focus on other aspects of your business. Additionally, our advanced technology stack allows us to provide real-time reporting and analytics, giving you insights into call volumes, reservation trends, and overall guest satisfaction. This information can be invaluable for making informed business decisions and improving your operations.
1. Calls answered 24/7, 100% of the time
Our research has shown that 8 out of 10 hospitality calls go unanswered. When guests or potential guests are trying to reach your hotel, it’s important to ensure that they can reach someone at any time of day or night. With RealVoice’s call center services, you can rest assured that all of your calls will be answered promptly and professionally, no matter when they come in. Our team of highly trained agents is available 24/7 to handle all of your calls, whether they’re related to reservations, guest inquiries, or anything else.
2. Trained agents converting leads to revenue
When guests call your hotel, they’re often looking for more than just information – they’re looking to make a reservation or book a room. Our team of agents is trained to not only answer guest inquiries but to also actively convert those inquiries into revenue for your hotel. By understanding your brand, rooms, and amenities, our agents provide guests with the information they need to make an informed decision about their stay.
3. In-depth knowledge of your hotel
Our agents aren’t just call center operators – they’re experts on your hotel or resort. We take the time to get to know your property inside and out, so when guests call with questions or concerns, our agents can provide accurate and informed responses. From room layouts to restaurant hours to local attractions, our agents have the knowledge and expertise to provide guests with the information they need for a great stay.
4. Savings on staffing and infrastructure
When you outsource your call center to RealVoice, you’ll save money on staffing and infrastructure costs. Instead of hiring and training your own call center team, you can rely on our experienced agents to handle your calls. And because we provide our own infrastructure, including phone systems, servers, and software, you won’t need to invest in expensive technology to keep your call center running smoothly.
5. Increased guest satisfaction
Perhaps the most important benefit of outsourcing your call center to RealVoice is the impact it can have on guest satisfaction. When guests know they can reach a friendly and knowledgeable agent at any time of day or night, they’re more likely to feel satisfied and secure with their choice of hotel. And when our agents go above and beyond to provide excellent service, guests are more likely to leave positive reviews, refer their friends and family, and book future stays at your property.
Why Choose RealVoice for Your Hotel Call Center?
At RealVoice, we understand the unique challenges that hotels and resorts face regarding guest service. That’s why we’ve developed a suite of solutions designed specifically for the hospitality industry. Our call center services are just one part of our comprehensive approach to guest service, including vacation rental management, customized booking programs, and more.
Here are a few reasons why you should choose RealVoice for your call center needs:
- Our experienced agents: Our agents are trained to provide exceptional service to guests and potential guests, and they have years of experience working in the hospitality industry.
- Our technology: We use cutting-edge technology to ensure our call center services are efficient and effective. Our systems are designed to handle large volumes of calls with ease, so you never have to worry about busy signals or long wait times.
- Our customization: We work closely with each of our clients to ensure that our services are tailored to a hotel’s unique branding, tone, and standard operating procedure.
Our agents act as a seamless extension of your front desk team. They can provide essential information to guests, such as check-in and check-out times, amenities, and activities available on the property. They can even assist guests with transportation, dining, and entertainment options nearby!
When guests call your hotel or resort, they may be looking to make a reservation, inquire about amenities, or ask questions about your property. Our agents are trained to handle each call with professionalism, courtesy, and efficiency.
Experience the difference with RealVoice: Try a free demo & start boosting hotel revenue & guest satisfaction
At RealVoice, we take the time to understand your property, its unique features, and amenities. Our agents use this knowledge to provide guests with accurate and knowledgeable information, increasing the likelihood of booking a stay with you.